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To redeem your experience, please WhatsApp +65 9178 1234 , call +65 9178 1234 or email email@example.com. You will need to provide us with information such as your gift certificate number, your preferred date and time to enjoy your experience gift when you submit your booking request.
Please give us sufficient notice to have more chances that we can secure the date/time you prefer.
The expiration date can be found on the Experience Certificate from your original gift package. You must schedule your experience before the expiration date.
Yes. Extensions must be requested prior to your original expiration date. All extensions will be subject to a $50 administrative fee and can be extended for a period of 6 months from the original expiration date. Only one (1) extension can be granted per Experience Gift.
Yes. You can exchange the experience you have been given for a different one as long as no booking has been done before. Only 1 change is possible.
In some cases our partner require booking. In rare case, we receive notice that the purchase may be fraudulent and we require ID or passport upon booking to validate it.
Yes, our gift vouchers are not nominative. If for some reason you are unable to use your voucher you can regift it to somebody else.
All our partners are carefully scoured and selected based on their knowledge and experience. We hope to keep these experiences unique and refreshing to all customers. Should you have any feedback or suggestions, please do contact us at firstname.lastname@example.org
or + 65 9178 1234.
Travel arrangements are not included in the package, unless otherwise stated. All customers have to make their own travel arrangements to the place of experience. Upon request, we can, however, assist by arranging transport based on capacity or type of transport. Please do note that this will incur an additional fee.
Once confirmed a booking cannot be rescheduled/canceled.
If you are purchasing a gift experience via our website, the modes of payment include Bank Transfer, Paynow, or Credit Card Payment (Visa / Mastercard / AMEX).
SingExperience is not GST registered and therefore does not charge GST.
Insurance coverage is not included under the list of experiences. For some activities, our partners do provide some public liability insurance. We recommend that you confirm this upon booking and contract your own insurance when appropriate.
Our gift certificates are typically valid for one year from the date of purchase, unless otherwise stated. We recommend to redeem the certificate at your earliest convenience.
If the activity is no longer available upon redemption, you can select any other experiences from our catalog. If the value is higher, a top up of difference would be required. If the value is lower, you can use the remaining balance for other experiences.
We hope the flexibility makes up for the disappointment of the cessation of some activities - it happens, unfortunately and we thank you for your kind understanding in advance.
Absolutely! Refunds requested within a week from the date of purchase will be processed and refunded with the full amount less an administration fee of $50 or 15% of the gift value, whichever is higher.
No refunds shall be permitted after one week of purchase and/or once an experience is booked in accordance with booking requirements found at www.singexperience.sg
All refunds must be requested by the original purchaser and all monies will be remitted only to the original purchaser in accordance with the original payment method.