FAQ
Your Experience Gift has an expiration date of twelve (12) months from the date purchased, unless otherwise specified in the terms and conditions of the experience. You must schedule your experience before the expiration date. The expiration date can be found on the Experience Certificate from your original gift package.
Yes. Extensions must be requested prior to your original expiration date. All extensions will be subject to a $50 administrative fee and can be extended for a period of 6 months from the original expiration date. Only one (1) extension can be granted per Experience Gift.
Yes. If you have a voucher with a recommended experience you can book any other experience or activity of same value.
Yes, our gift vouchers are not nominative. If for some reason you are unable to use your voucher you can regift it to somebody else.
To book an experience or redeem a gift certificate, please provide us with your gift code and preferred time or date by emailing us via
inquiry@singexperience.sgor call us at + 65 9178 1234
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We will try our best to ensure you enjoy your experience on your preferred date. However, do kindly note that each experience is subject to availability and some experiences may require a few days of advance booking.
Once your booking is confirmed, we will send you a confirmation email with all the information you may need to know to prepare for the experience. It is also important that you provide us with your full contact details so that we can promptly reach you should there be any last minute updates.
Please do not confirm any travel or accommodation arrangements (if required) until you receive our confirmation that your experience has been booked.
All our partners are carefully scoured and selected based on their knowledge and experience. We hope to keep these experiences unique and refreshing to all customers. Should you have any feedback or suggestions, please do contact us at inquiry@singexperience.sg
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Travel arrangements are not included in the package, unless otherwise stated. All customers have to make their own travel arrangements to the place of experience. Upon request, we can, however, assist by arranging transport based on capacity or type of transport. Please do note that this will incur an additional fee.
Due to the diversity of experience, rescheduling policies may vary. Once booked experiences cannot be rescheduled/canceled with less than 1 week notice. We advise you to contact us prior to booking if required.
Insurance coverage is not included under the list of experiences. For some activities, our partners do provide some public liability insurance. We recommend that you confirm this upon booking and contract your own insurance when appropriate.