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Frequently Asked Questions — Hotel Stay Gift Vouchers
How does a prepaid hotel voucher from SingExperience work?
You purchase a voucher at your chosen price tier. The recipient receives a digital e-gift card by email, then redeems it to book their own hotel or resort from over 200,000 properties worldwide. They choose their travel dates and destination.
What price tiers are available for hotel gift vouchers?
From SG$90 to SG$1,000. Large selection of price levels to match different budgets.
Can the hotel voucher be used for a Singapore staycation?
Yes. Singapore vouchers cover hotels and resorts island-wide, including Sentosa and city-centre properties. Choose the S$199 Unwind & Relax or S$499 Luxury tier depending on the hotel category.
What destinations are covered by SingExperience hotel vouchers?
Singapore, Johor Bahru, Bintan, Batam, Bali, Langkawi, Penang, Kuala Lumpur, Thailand, Australia, USA, and Europe — over 200,000 hotels globally.
Is the hotel voucher delivered instantly?
Yes. The digital gift card is sent to the nominated email address within minutes of purchase — ideal for last-minute gifts.
Can I buy hotel vouchers for my team or clients?
Yes. Contact us for bulk purchase. Free customisation of certificate when buying 5 vouchers or more.
Is there an expiry date on hotel gift vouchers?
Validity details are shown on each individual product page. Most vouchers are valid for 12 months from the date of purchase.
Does the voucher include breakfast?
The recipients can select a package with breakfast. The booking platform may propose a room of high category without breakfast, and a room or lower category with breakfast. The recipient may also decide to upgrade to a room of higher category with breakfast.
What happens if the recipient’s chosen hotel is full?
The recipients can select a different date for this hotel, or a different hotel at the preferred date.
Why Give a Hotel Gift Voucher?
Hotel stays are hard to gift because you rarely know someone's schedule or favourite area. A prepaid hotel voucher lets the recipient choose where and when, which suits anniversaries, weddings, birthdays, Christmas and thank-you gifts. Staycation vouchers cover hotels across Singapore, including Sentosa and the city centre. Regional vouchers cover Johor Bahru, Bintan, Batam, Bali, Langkawi, Penang and Kuala Lumpur.
How Our Hotel Vouchers Work
- Choose a voucher tier and add the recipient's name and email.
- The e-gift card is emailed instantly with a personal message.
- The recipient redeems it at the booking platform indicated on the voucher (and also on the product page), choosing destination, dates and hotel.
Gifting for a Team or Clients?
Companies use hotel vouchers for staff rewards and client gifts. See our Employee Rewards programme or contact us for bulk orders.
Voucher Terms at a Glance
Validity: 6 months from purchase. Blackout dates: none. Changes and cancellations: Not possible. Upgrade to Higher category: Possible at the booking page. Read the full terms and conditions.