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Frequently Asked Questions
Please read our FAQS
Your Experience Gift has an expiration date of twelve (12) months from the date purchased, unless otherwise specified in the terms and conditions of the experience. You must schedule your experience before the expiration date. The expiration date can be found on the Experience Certificate from your original gift package.
Yes. Extensions must be requested prior to your original expiration date. All extensions will be subject to a $50 administrative fee and can be extended for a period of 6 months from the original expiration date. Only one (1) extension can be granted per Experience Gift.
Yes. If you have a voucher with a recommended experience you can book any other experience or activity of same value.
Yes, our gift vouchers are not nominative. If for some reason you are unable to use your voucher you can regift it to somebody else.
We will try our best to ensure you enjoy your experience on your preferred date. However, do kindly note that each experience is subject to availability and some experiences may require advance booking than the other.
Once your booking is confirmed, we will send you a confirmation email with all the information you may need to know to prepare for the experience. It is also important that you provide us with your full contact details so that we can promptly reach you should there be any last minute updates.
Please do not confirm any travel or accommodation arrangements (if required) until you receive our confirmation that your experience has been booked.
All our partners are carefully scoured and selected based on their knowledge and experience. We hope to keep these experiences unique and refreshing to all customers. Should you have any feedback or suggestions, please do contact us at firstname.lastname@example.org or + 65 9178 1234.
Travel arrangements are not included in the package, unless otherwise stated. All customers have to make their own travel arrangements to the place of experience. Upon request, we can, however, assist by arranging transport based on capacity or type of transport. Please do note that this will incur an additional fee.
Due to the diversity of experience, rescheduling policies may vary. We advise you to review it in details prior to booking. Some experiences can be subjected to limited availability. We recommend you plan and book your experience early to avoid disappointment.
If you are purchasing a gift experience via our website, the modes of payment include Bank Transfer or Credit Card Payment (Visa / Mastercard / AMEX).
For purchases done through our customer service team, an additional mode of payment include Cheque Payment.
SingExperience is not GST registered and therefore does not charge GST.
Insurance coverage is not included under the list of experiences. For some activities, our partners do provide some public liability insurance. We recommend that you confirm this upon booking and contract your own insurance when appropriate.
Our gift certificates are typically valid for one year from the date of purchase, unless otherwise stated. We recommend to redeem the certificate at your earliest convenience.
If the activity is no longer available upon redemption, you can select any other experiences from our catalog. If the value is higher, a top up of difference would be required. If the value is lower, you can use the remaining balance for other experiences.
We hope the flexibility makes up for the disappointment of the cessation of some activities - it happens, unfortunately and we thank you for your kind understanding in advance.
Absolutely! Refunds requested within a week from the date of purchase will be processed and refunded with the full amount less an administration fee of $50 or 15% of the gift value, whichever is higher.
No refunds shall be permitted after one week of purchase and/or once an experience is booked in accordance with booking requirements found at www.singexperience.sg
All refunds must be requested by the original purchaser and all monies will be remitted only to the original purchaser in accordance with the original payment method.