Frequently Asked Questions

Please read our FAQS

Provide us with your preferred dates either over the phone or email. We will do our best to ensure you enjoy your experience on your preferred date. However, as each experience is subject to availability, it is, therefore, important that you provide us with your full contact details so that we can promptly reach you.

Once your booking is confirmed, we will send you all the information needed, including ‘how to get there’ and ‘what to wear or bring’. Do not confirm any travel or accommodation arrangements (if required) until you receive our confirmation that your experience has been booked.

SingExperience is not providing insurance coverage. For some activities, our partners provide some public liability insurance. We recommend that you confirm this upon booking and contract your own insurance when appropriate.

All our suppliers are carefully sourced and selected based on their knowledge and experience.

Unless specified otherwise, we assume that you will travel to the experience location by your own means. However, should you wish, we can assist by arranging transport on simple request.

Due to the diversity of experience, rescheduling policies may vary. We advise you to review it in details prior to booking.
The experiences you book can be subjected to limited availability. We recommend you plan and book your experience early to avoid disappointment.

Bank Transfer (OCBC Bank Code: 7339, Branch Code: 588, Account No. 588052944001)
Cheque (Cheque should be crossed and made payable to ‘SING EXPERIENCE PTE. LTD.’)
Credit Cards via Paypal payment solutions (Visa / Mastercard / Amex / Discover)
Paypal

We recommend to redeem the gifts as soon as possible. If the activity was no more available, you can select any other experience from our catalog. If the value was higher, you just need to top up the difference, if it was lower you keep the difference as credit.

Yes!
Refunds are free within 24 hours of purchase. Refunds requested after 24 hours and within 1 week of purchase will be processed and refunded with the full amount minus an administration fee of $50 or 10% of the gift value, whichever is higher.
No refunds shall be permitted after 1 week of purchase and/or once an experience is booked in accordance with booking requirements found at www.singexperience.sg.
All refunds must be requested by the original purchaser and all monies will be remitted only to the original purchaser in accordance with the original payment method.